Specific

Students will be able to:

1. Demonstrate an understanding of the particular problems of communication in the workplace.
2.  Be able to describe different modes of communication relevant to the workplace.
3. Demonstrate an understanding of what tends to hinder good communication in the workplace, with an emphasis on the
    giving and receiving of instructions.
4. Be able to handle telephone calls with courtesy and a high level of efficiency.
5. Demonstrate an understanding of common industry signage.
6. Be able to use and understand basic terms/words appropriate to the relevant trade area.