Course Number: EN/BU121
Course Title: Business Communication

STUDENT LEARNING OUTCOMES

General

Students will learn the communication skills that are used in a modern office and business setting. These skills will focus on communicating within the office with other personnel, communicating with customers; being interviewed and conducting an interview, using the telephone, and giving short, persuasive presentations.

Specific

The student will become aware of the elements and style of routine business correspondence, including letters of application, resumes memos involving both simple and complex ^,situations, and reports of various kinds. The computer lab will be utilized for professional final drafts of writing projects.

The student will also have opportunities for strengthening oral skills through oral presentations, using the telephone and answering machine, and practicing interviews from both sides. Discussions of general customer relations and nonverbal communication will expand the student's awareness of these elements of business communication.