Secretarial Science

PSLO
Data Sheet
Program Review
Assessment Report

Program Student Learning Outcomes Assessment
(AY 2013-2014)

Program Student Learning Outcomes(PSLOS)

At the completion of Secretarial Science Certificate the student will be able to:

Apply proper bookkeeping techniques in an office.
Demonstrate general computer competence and information technology literacy.
Demonstrate proper office procedures and management techniques.
Communicate effectively in English for business purposes.
Perform business computations and apply logic as needed.
File documents properly and use common office machines.

PSLO Assessment Report Summary

What we looked at:

The Secretarial Science certificate assessment focused on all PSLOs and related courses for Fall 2013, Spring 2014 and Summer 2014 with recommendation to merge with the Book Keeping program. Listed below are the results for each of the PSLOs.

What we found:

PSLO #1: Assessment based on BK 095, BK096, and BU099b

BK095 = assessment was based on book keeping practices. 52/101 or 51% successfully met this PLO.
BK096 = assessment was based on book keeping practices. 32/42 or 76% successfully met this PLO.
BU099b= assessment was based on practicum evaluation by work-site supervisors. 23/24 or 96% successfully met this PLO.
- Average = 107/167 students or 64% successfully met this PLO with a “C” or better.

PSLO #2: Assessment based on CA100s, CA101s, and BU099b

CA100s = assessment based on practicum projects for students to identify hardware and software components; practice skills in operating systems, Internet, email, typing, and word processing applications. 18/21 or 85.7% successfully met this PLO.
CA101s = assessment based on practicum projects for students to practice skills in spreadsheet, database, and presentation applications. 17/18 or 94% successfully met this PLO.
BU099b = assessment was based on practicum evaluation by work-site supervisors. 23/24 or 96% successfully met this PLO.
- Average = 58/63 students or 92% successfully met this PLO with a "C" or better.

PSLO #3: Assessment based on BU095 and BU099B

BU095 = assessment based on students’ proficiency in general office procedures, communication, office machines, office support functions such as work priority schedules, meeting/travel arrangements, and filing systems. 72/103 or 70% successfully met this PLO.
BU099b = assessment was based on practicum evaluation by work-site supervisors. 23/24 or 96% successfully met this PLO.
- Average = 95/127 students or 75% successfully met this PLO with a "C" or better.

PSLO #4: Assessment based on ESL/BU095, ESL/BU096, SS100, and BU99b

ESL/BU095 = assessment based on English and communication skills necessary in a business workplace. 76/112 or 68% successfully met this PLO.
ESL/BU096 = assessment based on advanced English and communication skills necessary in a business workplace. 34/40 or 85% successfully met this PLO.
SS100 = assessment based on research, communication, and demonstrations on work roles, jobs and attitudes necessary in a business workplace. 120/168 or 76% successfully met this PLO.
BU099b = assessment was based on practicum evaluation by work-site supervisors. 23/24 or 96% successfully met this PLO.
- Average = 253/344 students or 73.5% successfully met this PLO with a “C” or better.

PSLO #5: Assessment based on BU098 and BU099b

BU098 = assessment based on students’ demonstration of business math skills in fractions, percentages, statistics and equations for applications in banking, payroll, merchandising, and others. 37/47 or 78.7% successfully met this PLO.
BU099b = assessment was based on practicum evaluation by work-site supervisors. 23/24 or 95.8% successfully met this PLO.
- Average = 60/71 students or 84.5% successfully met this PLO with a “C” or better.

What we are planning to work on:

AY2012-2013

Review all SS course outlines and revise, if needed, ESL/BU 095/96 or relevant course outlines. Steps taken: ongoing process
Recommended changing textbook for BK096 since accounting for merchandising corporation is too challenging for certificate level students. Steps taken: Keeping text book but instructor advised to find various means of delivery.
Textbook for ESL/BU 095/096 not appropriate for ESL work. Fall 2012 instructor recommended deleting SLOs 2.1 and 2.2. Steps taken: Textbook research still in process. Instructor came up with different options of rewording SLOs.

AY2013-2014

Proposed merge of Secretarial Science and Bookkeeping Programs. Faculty to review and submit recommended changes to relevant course outlines and program learning outcomes.
Delete PLO6 and reword PLO3 to “Demonstrate proper office procedures, management techniques, and usage of storage methods and current equipment” since the same two classes (BU 095 and BU099b/100) are assessing these two PLOs.
BU098 – course outline and SLOs need to be reworked
BU099b/100 – discard BU099b and adopt BKs BU100 new course outline and put into effect immediately and reflected in CLAs/TracDat
CA100s – add presentation application to course outline to further challenge students and delete from CA101s since that class already has two applications, spreadsheets and database.
ESL/BU095/096 - There should be ongoing efforts on the part of the college to insure that there will be jobs available for our graduates upon finishing their certificates; introduce study habits course; research textbook
SS100 – Ensure that new textbook is available for students

Recommendations for students:

AY2012-2013
- Students should take computer classes before taking BK095/BU095 since computer aided exercises were not fully utilized due to students’ inability for computer application skills. Steps taken: Students had to take CA100s concurrent with BK095 in order to complete class schedule but BU095 has been moved to 2nd semester for students.
AY2013-2014
- BK095/96 - Take advantage of tutorial sessions and meet instructor during office hours and take BK096 the semester after passing BK095.
- BU095 –Students should spend 1 week/semester in an office to practice related SLOs. Summer session was problematic with enrolled high school seniors due to graduation dates.
- BU098 – Students who tested into MS099 or higher do not need this course.
- BU099b – Advising should ensure that pre-requisite requirements are followed
- ESL/BU 095/96 – Attend study tips workshops especially before exams/COMET
- CA100s/101s – Take advantage of tutorial sessions and meet instructor during office hours. Students should take CA101s after CA100s.
- SS100 – Buy textbooks for class

Program Data Sheet
Spring 2014

Download PDF Version of the Data Sheet

Enrollment by Major and Campus

Major:	Degree	Term	Chuuk	Kosrae	National	Pohnpei	Yap	Students
Secretarial Science	CA	Fall 2011	27			33	6	66
Secretarial Science	CA	Fall 2012	26			37	4	67
Secretarial Science	CA	Fall 2013	17			51	7	75
Secretarial Science	CA	Spring 2011	19			29	4	52
Secretarial Science	CA	Spring 2012	28			22	7	57
Secretarial Science	CA	Spring 2013	22			28	7	57
Secretarial Science	CA	Spring 2014	22			28	7	57
Secretarial Science	CA	Spring 2014	16			36	5	57

Credits by Major and Campus

Major:	Degree	Term	Chuuk	Kosrae	National	Pohnpei	Yap	Credits
Secretarial Science	CA	Fall 2011	323			322	58	703
Secretarial Science	CA	Fall 2012	314			325	27	666
Secretarial Science	CA	Fall 2013	195			479	64	738
Secretarial Science	CA	Spring 2011	237			299	45	581
Secretarial Science	CA	Spring 2012	317			248	79	644
Secretarial Science	CA	Spring 2013	255			287	95	637
Secretarial Science	CA	Spring 2014	180			370	58	608

Credits by Program and Campus

Program	Term	Chuuk	Kosrae	National	Pohnpei	Yap	Credits
Secretarial Science (CA)	Fall 2011	112			100		212
Secretarial Science (CA)	Fall 2012	94			164		258
Secretarial Science (CA)	Fall 2013	40			88		128
Secretarial Science (CA)	Spring 2011	80			100		180
Secretarial Science (CA)	Spring 2012	60		8	192		260
Secretarial Science (CA)	Spring 2013	124			80		204
Secretarial Science (CA)	Spring 2014	49			76		125

Credits Enrolled, Attempted and Earned(averages)

Major	Degree	Term	CredEnrollAvg	CredAttAvg	CredEarnAvg	TermGPAAvg
Secretarial Science	CA	Fall 2011	10.7	10.0	7.4	1.93
Secretarial Science	CA	Fall 2012	9.9	9.3	8.1	2.21
Secretarial Science	CA	Fall 2013	9.8	9.0	8.1	2.26
Secretarial Science	CA	Spring 2011	11.2	10.1	8.0	2.13
Secretarial Science	CA	Spring 2012	11.3	9.8	7.6	1.96
Secretarial Science	CA	Spring 2013	11.2	9.8	8.1	1.99
Secretarial Science	CA	Spring 2014	10.7	9.5	7.8	2.06

Program Sections, Enrollment Ratio and Average Class Size

Program	Term	Section	EnrollMax	Enrollment	EnrollRatio	AvgClassSize
Secretarial Science (CA)	Fall 2011	5	95	53	55.8%	10.6
Secretarial Science (CA)	Fall 2012	6	77	70	90.9%	11.7
Secretarial Science (CA)	Fall 2013	5	56	32	57.1%	6.4
Secretarial Science (CA)	Spring 2011	3	75	45	60.0%	15.0
Secretarial Science (CA)	Spring 2012	3	75	62	82.7%	20.7
Secretarial Science (CA)	Spring 2013	4	70	49	70.0%	12.3
Secretarial Science (CA)	Spring 2014	4	78	32	41.0%	8.0

Persistence and Retention (new full time students)

Major Description	Degree	New Students FT 2011_3	Students 2012_1	Students 2012_3	Persistence Spring 2012	Retention Fall 2012
Secretarial Science	CA	22	21	11	95.5%	50.0%

Major	Degree	New FT Fall 2012	Persisted Spring 2013	Retained Fall 2013	Persistence Spring 2013	Retention Fall 2013
Secretarial Science	CA	15	15	10	100.0%	66.7%
Secretarial Science	CA	NE FullT Fall 2013	25	18	72.0%

Course Completion & Withdrawals (Major)

Major	Degree	Term	Students	ABCorP%	ABCDorP%	W%
Secretarial Science	CA	Fall 2011	212	75.0%	83.0%	5.2%
Secretarial Science	CA	Fall 2012	207	57.0%	76.3%	3.4%
Secretarial Science	CA	Fall 2013	228	68.0%	81.1%	7.0%
Secretarial Science	CA	Spring 2011	167	64.7%	71.9%	7.2%
Secretarial Science	CA	Spring 2012	186	58.6%	71.5%	10.2%
Secretarial Science	CA	Spring 2013	192	66.1%	75.0%	9.9%
Secretarial Science	CA	Spring 2014	178	60.7%	73.0%	6.7%

Course Completion & Withdrawals (Program)

Program	Term	Students	ABCorP%	ABCDorP%	W%
Secretarial Science (CA)	Fall 2011	55	76.4%	87.3%	3.6%
Secretarial Science (CA)	Fall 2012	71	91.5%	93.0%	1.4%
Secretarial Science (CA)	Fall 2013	33	84.8%	97.0%	3.0%
Secretarial Science (CA)	Spring 2011	45	86.7%	93.3%	0.0%
Secretarial Science (CA)	Spring 2012	65	75.4%	81.5%	4.6%
Secretarial Science (CA)	Spring 2013	54	72.2%	74.1%	9.3%
Secretarial Science (CA)	Spring 2014	32	87.5%	90.6%	6.3%

Graduates

Major	Degree	AY2010/11	AY2011/12	AY2012/13
Secretarial Science	CA		1	5

Graduate Rates

Major	Degree	Cohort	New Full Students	Graduation Rate 100%	Graduation Rate 150%	Graduation Rate 200%
Secretarial Science	CA	Fall 2009 FT	5	0.0%	0.0%	0.0%
Secretarial Science	CA	Fall 2010 FT	28	0.0%	3.6%

Data based on SIS extracts December 2013 expect for graduates information.
Program" information is based on Dickerson's concept of a "program" as expending resoruces and is linked to courses owned by a program from TracDat
Graduation rates are based on Fall new students(full time) cohorts that are tracked at 100%, 150%, and 200%
Retention rates are based on Fall new students (full time) cohorts who return the following fall semester
Persistence rates are based on Fall new students (full time) cohorts who return the following spring semester

Program Review (Pohnpei Campus)

AP Full Official:Certificate of Achievement in Secretarial Science

Campus: Pohnpei Campus

Completed by: Phyllis Silbanuz

AP Review Submission Date:April 22, 2014

AR Review Cycle: Fall 2012-Fall 2013

Program Mission

The mission of the Certificate of Achievement Program in Secretarial Science is to prepare students for entry level office jobs and to upgrade general skills in secretarial work, decision making and problem solving for office secretaries who are already in the workforce.
Program Goals

Program Goals:
1. Develop basic knowledge and skills essential for employment and career advancement as an administrative assistant and in related fields;
2. Develop fundamental knowledge and skills essential for the pursuit of degree level course work in secretarial science or related field.
3. Develop intellectual and critical thinking skills to become effective learners and well informed citizens.
Program Learning Outcomes:
1. Apply proper bookkeeping techniques in an office.
2. Demonstrate general computer competence and information technology literacy.
3. Demonstrate proper office procedures and management techniques.
4. Communicate effectively in English for business purposes.
5. Perform business computations and apply logic as needed.
6. File documents properly and use common office machines.
Program History

The certificate of achievement program in secretarial science was added to the COM-FSM offerings in December 2001. In August 2006, the USDOL office branch in Hawaii determined that the program was comparable to its office manager program hence approved it as an apprenticeship program. During the same year, the College hired a full time instructor to teach business and related courses in the secretarial science program at Pohnpei Campus.

Since the program’s inception enrollment had been very low and continued to decline until the Fall 2007 semester. Data showed enrollment of zero after Fall 2001 until Fall 2006. In Fall 2007 interest in the program started to happen but the enrollment was still minimal.

Enrollment continued to gradually increase to 62 in 2011, decreased to 59 in 2012, and increased again to 79 in 2013.
Program Description

The certificate program in secretarial science is designed to prepare students for the entry-level office jobs most frequently and most widely available today, as well as for those who are already working and wish to upgrade their skills in making decision and solving office problems.
The Certificate of Achievement in Secretarial Science shares some courses with the COA in the Bookkeeping program.
Program Admission Requirements

High school graduates or those who pass GED are eligible for admission into the program.
All candidates must take the COMET.
Program Certificate/Degree Requirements

Program Requirements

Major Requirements:....................34 credits

BK 095 Bookkeeping I (3); BK 096 Bookkeeping II (3), BU 095 Filing; Office Procedures (3); BU098 Business Math (3); BU 099b Practicum (3); CA100s Computer Literacy for Secretaries (4); CA101s Computer Applications for Secretaries (4); ESL/BU 095 ESL for Business I (4); ESL/BU 096 ESL for Business II (4); SS 100 World of Work (3)

Suggested schedule:
First Semester
ESL/BU 095 ESL for Business I (4)
BK 095 Bookkeeping I (3)
BU 098 Basic Business Math (3)
CA100s Computer Literacy for Sec (4)
SS 100 World of Work (3)

Second Semester
ESL/BU 096 ESL for Business II (4)
BK 096 Bookkeeping II (3)
BU 095 Filing, Office Procedures (3)
CA101s Computer Applications for Sec (4)

Summer Session
BU 099b Practicum (3)

Program Courses and Enrollment

BU 099b Practicum

Course	2012.3	2013.1	2013.3
BK 095	30/P1, 16/P2	27/P1, 28/P2	25/P1, 21/P2
BK 096		22/P1
BU 095	28/P1		27/P1, 26/P2,25/P3
BU 098	25/P1, 26/P2	27/P1, 24/P2	25/P1, 25/P2
BU 099b	10/P1
CA 100s	26/P1		22/P1
CA 101s		20/P1
ESL/BU 095	25/P1	25/P1, 25/P2	25/P1,24/P2, 14/P3
ESL/BU 096	24/P1	20/P1	16/P1
SS 100	30/P1, 28/P2	28/P1, 27/P2,27/P3	25/P1,27/P2,17/P3

Program Faculty

FACULTY	RANK	DEGREE LEVEL	SCHOOL
Debra W. Perman, Chair BK 095/096, BU 100	Associate Professor	MBA	Walden University
Cindy Pastor, ESL/BU 095	Instructor	MA	University of New Orleans
Jean Ranahan ESL/BU 095/096	Instructor	M.Ed.	University of Maine
Joyce Roby BU 095, BU100	Instructor	BA (in progress)	Michigan State University
Anna Olivia Dela Cruz BU095	Instructor	BS	St. Paul University
Phyllis Silbanuz BU095, CA095	Professor	MSCIS	University of Phoenix
Semens James ESL/BU 095	Instructor	MA	United States International University
Shirley Jano, BU 097	Instructor	M.Ed.	San Diego University
Stanley Etse BU 098, MS 095	Instructor	M.A.,M.Ed	Capella University/University of Hawaii at Manoa
Taylor Elidok SS 100	Instructor	MA, Education	San Diego University
Katherine Schulte MS 095	Instructor	MA	Western Governors University

Program Indicators

1. Assessment of course student learning outcomes of program courses

Fall 2012

COURSES/ENROLLMENT	SLO1	SLO2	SLO3	SLO4	SLO5	SLO6	SLO7	SLO8
BK 095/44	100%	90%	53%
BK096	Not offered
BU095/27	77%	77%	77%	77%	77%	77%	77%	77%
BU098/25	88%	88%	88%	88%
BU 099b/10	100%	100%	100%	100%
CA100s/25	88%	88%	100%	92%	100%	100%	92%
CA101s	Not offered
ESL/BU095/20	95%	85%	100%
ESL/BU095/20	60%	100%	100%	100%
SS 100/58	95%	100%	100%	100%

2.Assessment of program student learning outcomes

-AY 2012-2013
The Secretarial Science Program certificate assessed all six (6) PLO questions designed to determine the employability of the students and continuity of the program. All 10 courses were assessed based on a passing scale of 70%, a "C" or better.

PSLO #1: Assessment based on BK 095, BK096, and BU099b
- 77 out of 120 students or 64% passed with a "C" or better.
PSLO #2: Assessment based on CA100s, CA101s, and BU099b
- 46 out of 53 students or 87% passed with a "C" or better.
PSLO #3: Assessment based on BU095 and BU099B
- 33 out of 36 students or 86% passed with a "C" or better.
PSLO #4: Assessment based on ESL/BU095, ESL/BU096, SS100, and BU99b
- 182 out of 223 or 82% passed with a "C"or better.
PSLO #5: Assessment based on BU098 and BU099b
- 46 out of 57 students or 81% passed with a "C" or better.

3.Program enrollment (historical enrollment patterns, student credits by major)

Enrollment by Major and Campus

Major	Degree	Term	Pohnpei	Major	Degree	Term	Pohnpei
Secretarial Science	CA	Fall 2012	37	Secretarial Science	CA	Fall 2012	325
Secretarial Science	CA	Spring 2013	28	Secretarial Science	CA	Spring 2013	51
Secretarial Science	CA	Fall 2013	51	Secretarial Science	CA	Fall 2013	479
Total			116	Total			1091

4.Average Class Size

Fall 2012	Term	Section	EnrollMax	Enrollment	EnrollRatio	AvgClassSize
Secretarial Science (CA)	Fall 2012	6	77	70	90.90%	11.7
Secretarial Science (CA)	Spring 2013	4	70	49	70.0%	12.3
Secretarial Science (CA)	Fall 2013	5	56	32	57.10%	6.4

5.Course completion rate

Term	Campus	Subject	Count Ofidentity	ABC or P	ABCD or P	%ABC or P	%ABCD or P
2012	P	BK 095	71	32	47	45%	66%
2012	P	BK 096	20	9	14	45.0%	70.%
2012	P	BU 095	78	47	58	60.0%	74.%
2012	P	BU 098	101	69	77	68.0%	76.%
2012	P	BU 099b	10	10	10	100.0%	100.%
2012	P	CA 100s	51	36	40	70.6%	78.4%
2012	P	CA 101s	25	23	24	92.0%	96.0%
2012	P	ESL/BU 095	75	40	52	53%	69%
2012	P	ESL/BU 096	41	26	33	63%	80%
2012	P	SS 100	134	108	121	81%	90%

Term	Campus	Subject	Count Ofidentity	ABC or P	ABCD or P	%ABC or P	%ABCD or P
2013	P	BK 095	102	56	76	55%	75%
2013	P	BK 096	22	14	17	64.0%	77.%
2013	P	BU 095	78	48	56	61.5%	71.8%
2013	P	BU 098	101	71	81	70.0%	80.%
2013	P	CA 100s	22	18	21	82%	95%
2013	P	CA 101s	20	17	18	85%	90.0%
2013	P	ESL/BU 095	113	56	74	50%	65%
2013	P	ESL/BU 096	36	29	34	81%	94%
2013	P	SS 100	172	137	130	80%	76%

6. Student persistence rate (semester to semester)

Table IV -Student Persistent Rate

Major Descriptive	Degree	New Students FT 2011_3	Students 2012_1	Students 2012_3	Persistence Spring 2012	Retention Fall 2012
Secretarial Science	CA	22	21	11	95.5%	50.0%

Major Descriptive	Degree	New FT Fall 2012	Persisted Spring 2013	Retained Fall 2013	Persistence Spring 2013	Retention Fall 2013
Secretarial Science	CA	15	15	10	100%	66.7%³

Source of Document COMFSM Student Service Record

7. Student retention rate (Fall-to-Fall for two-year programs; Fall-to-Spring for one-year programs)

Table V-Student Retention Rate

Major Descriptive	Degree	New Students FT 2011_3	Students 2012_1	Students 2012_3	Persistence Spring 2012	Retention Fall 2012
Secretarial Science	CA	22	21	11	95.5%	50%

Major Descriptive	Degree	New FT Fall 2012	Persisted Spring 2013	Retained Fall 2013	Persistence Spring 2013	Retention Fall 2013
Secretarial Science	CA	15	15	10	100%	66.7%

8. Success rates on licensing or certification exams (CTE, TP, Nursing, etc)

None

9. Graduation rate based on yearly number

Graduates ⁴

Major	Degree	AY2010/11	AY2011/12	AY2012/13
Secretarial Science	CA		2	7

Graduate Rates

Major	Degree	Cohort	New Full Students	Graduation Rate 100%	Graduation Rate 150%	Graduation Rate 200%
Secretarial Science	CA	Fall 2009FT	5	0.0%	0.0	0.0%
Secretarial Science	CA	Fall 2010FT	28	0.0%	3.6%	td>

10.Students seat cost

No Data

11. Cost of duplicate or redundant courses, programs or services

No Data

12. Students' satisfaction rate

No data for Pohnpei Campus, only Chuuk Campus 100%

13. Alumni data

Palasko, Shirlyann
Fall 2012
Certificate of Achievement-Secretarial Science

Obispo, Viola
Spring 2013
Certificate of Achievement-Secretarial Science

Pelep, Sunaileen
Spring 2013
Certificate of Achievement-Secretarial Science

Oliver, Pernisy
Summer 2013
Certificate of Achievement-Secretarial Science

Peter, Selihner
Summer 2013
Certificate of Achievement-Secretarial Science

Augustine, Gloveera
Fall 2013
Certificate of Achievement-Secretarial Science

Salik, Rayleen
Fall 2013
Certificate of Achievement-Secretarial Science

Stephen, Ingrod
Fall 2013
Certificate of Achievement-Secretarial Science

14. Employment data and employer feedback (employer survey)

No Data

15.Program added or cancelled at nearby regional institutions (PCC, GCC, Hawaii schools, UOG, CMI, NMC)

Guam Community College-Two programs might be equivalent although the classes offered might be too advanced for our students as they start from 100-200 levels:

The Certificate in Supervision and Management program prepares students for entry-level and assistant management positions in supervision and management. 37 credits Office Technology Certificate: This certificate is designed for the purpose of upgrading the competencies of clerical and secretarial employees to facilitate advancement. 39 credits

GCC Data 6/5/2014
http://catalog.guamcc.edu/preview_program.php?catoid=4&poid=207&returnto=753
http://catalog.guamcc.edu/preview_program.php?catoid=4&poid=204&returnto=753

Analysis and Recommendation

Finding
This section provides discussion of information discovered as a result of the evaluation such as problems or concerns with the program and what part of the program is working well and meeting expectation.
1. PLO1 results need to be improved to meet the target of 70% or better.
  - Textbooks has to be determined whether it's appropriate for BK 095 and BK 096
  - Computer aided projects/exercises not being done due to students' unfamiliarity with technology tools.
2. PLO2 needs modification to maximize time and student's ability to assimilate information
  - CA100s can include presentation applications
  - CA101s can delete presentation application to allow students to fully practice and comprehend spreadsheet and database concepts
3. PLO3/PLO6 will be more effectively assessed if students have technology skills before taking BU 095
4. PLO4
  - ESL/BU instructor indicated that it's hard to assess listening/speaking skills based on SLO2.1 and 2.2.
  - Textbook is also questioned whether it's appropriate to the reading level of students.
5. PLO5
  - BU098-students who are tested into MS099 need not take this course. Pre-requisite courses should include MS095 and BK095.
6. Statistics might be inaccurate because students enrolled in courses shared by both programs can either be Bookkeeping or Secretarial Science majors.
Recommendation:

This section provides recommendations from the program on what to do to improve or enhance the quality of program and course learning outcomes as well as program goals and objectives. This section should also include suggestions that describe how the program might be able to create opportunities for a better program in the future. Some examples are exploring alternate delivery mechanisms, forming external partnerships, or realigning with other programs.
1. Recommendations for the Program:
  - Recommended changing textbook for BK since accounting for merchandising corporation is too challenging for certificate level students.
  - Textbook for ESL/BU 095/096 is not appropriate for ESL work.
  - Review all SS course outlines and revise, if needed.
2. Recommendations for students:
  - Students should take CA100s/CA101s or CA100 before taking BK095 and BU095 since computer aided exercises were not fully utilized due to students' inability to use computer application skills.
  - CA100s-Instructor recommended that MS PowerPoint should be included in this course because the lessons covered were too easily assimilated to last a whole semester.
  - CA101s-Instructor recommended that MS PowerPoint be taken out and added to CA100s to enable student to spend more time with the spreadsheet and database applications.
  - CA100s and CA101s can be used to substitute CA100 because they have the same content.
  (Secretarial Science PAS for AY 2012-2013)
3. It is strongly recommended that the Secretarial Science
  Program merge with the Bookkeeping program due to the following:
  - PLOs are similar
  - Utilize same faculty/facilities
  - Courses for the two programs are the same except for the computer classes, math and entrepreneurship class.
  - The BU 098 can be used as the math course so delete MS 095, add ESL 089 in order for students to be able to take CA100, keep BU 097, and delete CA100s and CA101s.
  - The ESL 089 will help prepare the students for the COMET.
  - The CA100 course is equivalent to CA100s and CA101s combined
  - The CA100 will also decrease the number of required courses should the students transfer to degree programs.
4. The new proposed name is Administrative Professional Program and will have the following courses for a total of 35 credits.
  - BK 095/096 (6)
  - BU 095 (3)
  - BU 097 (3)
  - BU 098 (3)
  - BU100 (3)
  - CA100 (3)
  - ESL 089 (3)
  - ESL/BU 095/096 (8)
  - SS100 (3)
5. Strongly recommended that existing PLOs and SLOs are amended to reflect the changes in the merged program and to be assessable.

Challenges/Recommendations encountered during program review process:

No data available and had to request from OAR or IRPO
Data not consistent between OAR and IRPO-e.g. Graduation rates
Most data based on system wide instead of campus. e.g. retention/persistence/average/graduation rate
Shouldn't % add up to 100% on tables? e.g. Course completion rates?
It would be easier in the future for program supervisors to have Report or View access to SIS for this important review. Then we can generate our own campus/program data.
Program review should be done by Assessment Coordinator or IRPO since all data are submitted to TracDat and SIS. This will ensure validity/credibility of the program review and also avoid bias.

Unit Assessment Report

Report Period: 2013-2014

College of Micronesia - FSM

COMFSM Menu

Secretarial Science

Program Student Learning Outcomes Assessment
(AY 2013-2014)

Program Student Learning Outcomes(PSLOS)

What we looked at:

What we found:

What we are planning to work on:

Recommendations for students:

Program Data Sheet
Spring 2014

Program Review (Pohnpei Campus)

Program Mission

Program Goals

Program History

Program Description

Program Admission Requirements

Program Certificate/Degree Requirements

Program Courses and Enrollment

Program Faculty

Program Indicators

1. Assessment of course student learning outcomes of program courses

2.Assessment of program student learning outcomes

3.Program enrollment (historical enrollment patterns, student credits by major)

4.Average Class Size

5.Course completion rate

6. Student persistence rate (semester to semester)

7. Student retention rate (Fall-to-Fall for two-year programs; Fall-to-Spring for one-year programs)

8. Success rates on licensing or certification exams (CTE, TP, Nursing, etc)

9. Graduation rate based on yearly number

10.Students seat cost

11. Cost of duplicate or redundant courses, programs or services

12. Students' satisfaction rate

13. Alumni data

14. Employment data and employer feedback (employer survey)

15.Program added or cancelled at nearby regional institutions (PCC, GCC, Hawaii schools, UOG, CMI, NMC)

Analysis and Recommendation

Unit Assessment Report

College of Micronesia - FSM

COMFSM Menu

Secretarial Science

Program Student Learning Outcomes Assessment (AY 2013-2014)

Program Student Learning Outcomes(PSLOS)

Gainful Employment

What we looked at:

What we found:

What we are planning to work on:

Recommendations for students:

Program Data Sheet Spring 2014

Program Review (Pohnpei Campus)

Program Mission

Program Goals

Program History

Program Description

Program Admission Requirements

Program Certificate/Degree Requirements

Program Courses and Enrollment

Program Faculty

Program Indicators

1. Assessment of course student learning outcomes of program courses

2.Assessment of program student learning outcomes

3.Program enrollment (historical enrollment patterns, student credits by major)

4.Average Class Size

5.Course completion rate

6. Student persistence rate (semester to semester)

7. Student retention rate (Fall-to-Fall for two-year programs; Fall-to-Spring for one-year programs)

8. Success rates on licensing or certification exams (CTE, TP, Nursing, etc)

9. Graduation rate based on yearly number

10.Students seat cost

11. Cost of duplicate or redundant courses, programs or services

12. Students' satisfaction rate

13. Alumni data

14. Employment data and employer feedback (employer survey)

15.Program added or cancelled at nearby regional institutions (PCC, GCC, Hawaii schools, UOG, CMI, NMC)

Analysis and Recommendation

Unit Assessment Report

Program Student Learning Outcomes Assessment
(AY 2013-2014)

Program Data Sheet
Spring 2014