Program Review-Bookkeeping-PC

AP Full Official:Certificate of Achievement in Bookkeeping

Campus: Pohnpei Campus

Completed by: Phyllis Silbanuz

AP Review Submission Date:April 22, 2014

AR Review Cycle: Fall 2012-Fall 2013

1. Program Mission

   The mission of the Certificate of Achievement Program in Bookkeeping is to prepare students for entry level jobs in the areas of business, or for those who are already working to upgrade general skills in managing their own business, and to help the citizens of the FSM to be productive members of society, able to contribute to the general welfare and economic development of the Nation.

2. Program Goals

   1. Develop basic knowledge and skills essential for employment or career advancement in business or related field.
   2. Develop fundamental knowledge and skills essential for the pursuit of degree level course work in business, accounting, or related field.
   3. Develop intellectual and critical thinking skills to become effective learners and well informed citizens.

   Program Learning Outcomes:

   1. Demonstrate proper bookkeeping techniques for a small business.
   2. Demonstrate general computer competence and information technology literacy.
   3. Describe small business management techniques.
   4. Communicate effectively in English for business purposes.
   5. Perform business computations and apply logic as needed.
   6. File documents properly and use common office machines.

   AY 2012-2013 Wk#1, COM-FSM Online Catalog)

3. Program History

   The Bookkeeping program was started in 1998 and replaced the Certificate of Achievement in General business and Hotel and Tourism Management for students at the State Campuses. The program’s enrollment in Spring 2011 was 55 students with 633.5 credits. AY 2012 enrollment was 79 and AY 2013 was 93.

(Major_Enrollment_Trends_Fall_Updated_2013_08_27-1 spreadsheet)

4. Program Descriptions

   The bookkeeping certificate program is designed for those who are unable to attend the regular business degree program, or those who do not meet the admission standards for degree programs.

   This one-year program is intended to prepare students for entry level jobs in the area of business, or for those who are working to upgrade their skills in managing their own business. This program also intends to reduce the FSM reliance on a foreign skilled work force and help the citizens of FSM to be productive members of the society, able to contribute to the general welfare and economic development of FSM.

   This program shares courses with the Certificate of Achievement Secretarial Science program.

   (COM-FSM 2013-2014 Catalog page 66)

5. Program Admission Requirements

   High school graduates or those who pass GED are eligible for admission into the program.

   All candidates must take the COMET.

   (COM-FSM 2013-2014 Catalog page 66)

6. Program Certificate/Degree Requirements

   Program Requirements
           Major Requirements....................36 credits

                    BK 095 Bookkeeping 1 (3)
                   BK 096 Bookkeeping II (3)
                   BU 097 Small Business Management (3)
                   BU 095 Filing Office Procedures/Office Machines (3)
                   BU 098 Basic Business Math (3)
                   BU 100 Practicum (3)
                   CA 095 Basic Computer Application (3)
                   ESL/BU 095 ESL for Business Purposes I (4)
                   ESL/BU 096 ESL for Business Purposes II (4)
                   MS 095 Pre Algebra (4)
                   SS 100 World of Work (3)
   

   First Semester

   1. ESL/BU 095 ESL for Business I................4
      BK 095 Bookkeeping I...............3
      BU 098 Basic Business Math.............3
      CA095 Basic Computer Applications............3
      SS 100 World of Work.............3

   Second Semester

   1. ESL/BU 096 ESL for Business II.........4
      BK 096 Bookkeeping II.........3
      BU 095 Filing, Office Procedures.........3
      MS 095 Pre-Algebra.........4

   Summer Session

   1. BU 100 Practicum............3
   2. BU 097 Introduction to Entrepreneurship......3

   (COM-FSM 2013-2014 Catalog page 66-67)

7. Program Courses and Enrollment

   Program Enrollment

   Course	2012.3	2013.1	2013.3
   BK 095	30/P1, 16/P2	27/P1, 28/P2	25/P1, 21/P2
   BK 096		22/P1
   BU 095	28/P1		27/P1, 26/P2, 25/P3
   BU 097	26/PI	28/P1, 27/P2	27/P1, 27/P2
   BU 098	25/P1, 26/P2	27/P1, 24/P2	25/P1, 25/P2
   BU 100	4/P1		18/P1
   CA 095	25/P1,24/P2	27/P1, 27/P2	25/P1,25/P2,25/P3, 25/P4, 25/P5
   ESL/BU 095	25/P1	25/P1, 25/P2	25/P1,24/P2, 14/P3
   ESL/BU 096	24/P1	20/P1	16/P1
   MS 095			30/P1
   SS 100	30/P1, 28/P2	28/P1, 27/P2, 27/P3	25/P1, 27/P2, 17/P3

   (Pohnpei Campus Course Enrollment provided by SS Apr. 2014)





8. Program Faculty

   Faculty	Rank	Degrees Level	School
   Debra W. Perman, Chair BK 095/096, BU 100	Associate Professor	MBA	Walden University
   Cindy Pastor,ESL/BU 095	Instructor	MA	University of New Orleans
   Jean Ranahan ESL/BU 095/096	Instructor	M.Ed.	University of Maine
   Joyce Roby BU 095, BU100	Instructor	BA(in progress).	Michigan State University
   Anna Olivia Dela Cruz BU095	Instructor	BS	St. Paul University
   Phyllis Silbanuz BU095, CA095	Professor	MSCIS	University of Phoenix
   Semens James ESL/BU 095	Instructor	MA	United States International University
   Shirley Jano BU 097	Instructor	M.Ed.	San Diego University
   Stanley Etse BU 098, MS 095	Instructor	M.A.,M.Ed	Capella University/University of Hawaii at Manoa
   Taylor Elidok SS 100	Instructor	MA, Education	San Diego University
   Katherine Schulte MS 095	Instructor	MA	Western Governors University

   (COM-FSM Catalog, Personnel Listings; COM-FSM Directory; MyShark Fall 2013)

9. Program Indicators

   1. Assessment of course student learning outcomes of program courses

   Table 1. Fall 2012

   COURSES/ENROLLMENT	SLO 1	SLO 2	SLO 3	SLO 4	SLO 5	SLO 6	SLO 7	SLO 8
   BK 095/44	100%	90%	53%
   BK096	Not offered
   BU095/27	77%	77%	77%	77%	77%	77%	77%	77%
   BU097/26	70%	85%	85%
   BU098/25	88%	88%	88%	88%
   BU100/4	100%	0%%	100%	100%
   CA095/44	72%	62%	61%	59%
   ESL/BU095/20	95%	85%	100%
   ESL/BU096/24	60%	100%	100%	100%
   MS095	NOT OFFERED
   SS 100/58	95%	100%	100%	100%

   Spring 2013

   COURSES/ENROLLMENT	SLO 1	SLO 2	SLO 3	SLO 4	SLO 5	SLO 6	SLO 7	SLO 8
   BK 095/56	40%	44%	69%
   BK096/18	92%	91%
   BU095	NOT OFFERED
   BU097/40	75%	55%	55
   BU098/22	64%	64%	64%	64%
   BU100	NOT OFFERED
   CA095/48	83%	100%	73%	77%
   ESL/BU095/24	70%	91%	100%
   ESL/BU096/18	100%	100%	100%	100%
   MS 095	NOT OFFERED
   SS 100/70	93%	92%	96%	100%

   
   
   Fall 2013

   COURSES/ENROLLMENT	SLO 1	SLO 2	SLO 3	SLO 4	SLO 5	SLO 6	SLO 7	SLO 8
   BK 095/46	76%	96%	48%
   BU095/62	92%	92%	92%	92%	92%	92%	92%	n/a
   BU097/43	79%	77%	79%
   BU098/47	73%	70%	55%	56%
   BU100/16	94%	.1%	88%	88%	88%	88%
   CA095/124	81%	72%	64%	70%
   ESL/BU095/56	55%	95%%	96%
   ESL/BU096/16	69%	83%	100%	75%
   MS095/28	75%	75%%	64%	61%	61%	75%
   SS 100/68	94%	86%	92%	79%

   CLAs for Fall 2012 and Spring 2013 and TracDat)

   2.Assessment of program student learning outcomes

   -AY 2012-2013

   The Bookkeeping certificate focused on PSLO #1and PSLO#4. The following courses and SLOs# were assessed: BK095 SLO#3, BK096 SLO#1, BU100 SLO#2 and ESL/BU095/096. The target for BK095 and BK096 was set for 70% of those enrolled to receive 70% or above. BK100's target was set for 80% of those enrolled to receive an average rate of 3 or higher based on a 0-5 rating scale. Assessment for ESL/BU 095 and ESL/BU 096 were based on exercises, quizzes, and exams with a successful rate of 70% or better. Listed below are the results for the PSLOs.

   (AY2012_13_PC_BK_W1_2 and Bookkeeping PAS 2012-2013)

   3.Program enrollment (historical enrollment patterns, student credits by major)

   Enrollment by Major				Enrollment by Credit
   Major	Degree	Term	Pohnpei	Major	Degree	Term	Pohnpei
   Bookkeeping	CA	Fall 2012	83	Bookkeeping	CA	Fall 2012	792
   Bookkeeping	CA	Spring 2013	80	Bookkeeping	CA	Spring 2013	768
   Bookkeeping	CA	Fall 2013	94	Bookkeeping	CA	Fall 2013	975
   Total			452	Total			4564.5

   4.Average Class Size

   Program	Term	Section	Enroll/Max	Enrollment	EnrollRatio	AvgClassSize
   Bookkeeping (CA)	Fall 2012	29	697	604	86.70%	20.8
   Bookkeeping (CA)	Spring 2013	30	785	564	71.8%	18.8
   Bookkeeping (CA)	Fall 2013	35	809	647	80.0%	18.5

   (Bookkeeping Program Review Data Jan. 2014)

   
   

   5.Course completion rate

   Term	Campus	Subject	Count of Identity	ABCorP	ABCDorP	%ABCorP(6/3)	%ABCDorP
   2012	P	BK 095	71	32	47	45%	66%
   2012	P	BK 096	20	9	14	45.0%	70.0%
   2012	P	BU 095	78	47	58	60.0%	74.0%
   2012	P	BU 097	56	46	50	82.0%	89.0%
   2012	P	BU 098	101	69	77	68.0%	76.0%
   2012	P	BU 100	7	5	7	71.0%	100.0%
   2012	P	CA 095	49	27	36	55.1%	73.5%
   2012	P	ESL/BU 095	49	27	36	55.1%	73.5%
   2012	P	ESL/BU 096	41	26	33	63%	80%
   2012	P	SS 100	134	108	121	81%	90%

   
   

   Term	Campus	Subject	Count of Identity	ABCorP	ABCDorP	%ABCorP(6/3)	%ABCDorP
   2013	P	BK 095	102	56	76	55%	75%
   2013	P	BK 096	22	14	17	64.0%	77.0%
   2013	P	BU 095	78	48	56	61.5%	71.8%
   2013	P	BU 097	110	55	69	50%	63%
   2013	P	BU 098	101	71	81	70%	80%
   2013	P	CA 095	179	123	148	69%	83%
   2013	P	ESL/BU 095	113	56	74	50%	65%
   2013	P	ESL/BU 096	36	29	34	81%	94%
   2013	P	MS 095	30	24	225	80%	83%
   2013	P	SS 100	172	137	130	80%	76%

   6. Student persistence rate (semester to semester)

   Major Description	Degree	New Students FT 2011_3	Students 2012_1	Students 2012_3	Persistence Spring 2012	Retention Fall 2012
   Bookkeeping	CA	99	92	49	92.90%	49.5%

   Major Description	Degree	New FT Fall 2012	Persisted Spring 2013	Retained Fall 2013	Persistence Spring 2013	Retention Fall 2013
   Bookkeeping	CA	77	65	32	84.40%	41.6%

   (Bookkeeping Program Review Data Jan. 2014)

   7. Student retention rate (Fall-to-Fall for two-year programs; Fall-to-Spring for one-year programs)

   Major Description	Degree	New Students FT 2011_3	Students 2012_1	Students 2012_3	Retention Fall 2012
   Bookkeeping	CA	99	92	49	49.5%

   Major Description	Degree	New FT Fall 2012	Persisted Spring 2013	Retained Fall 2013	Retention Fall 2013
   Bookkeeping	CA	77	65	32	41.6%

   (Bookkeeping Program Review Data Jan. 2014)

   8. Success rates on licensing or certification exams (CTE, TP, Nursing, etc)

   Not assessed

   9. Graduation rate based on yearly number

   Graduates¹

   Major	Degree	AY2010/11	AY2011/12	AY2012/13
   Bookkeeping	CA	0	2	7

   (From Pohnpei Campus OAR)

   
   Graduate Rates

   Major	Degree	Cohort	New Full Students	Graduation Rate 100%	Graduation Rate 150%	Graduation Rate 200%
   Bookkeeping	CA	Fall 2008 FT	30	0.00%	3.30%	3.30%
   Bookkeeping	CA	Fall 2009 FT	53	5.70%	5.70%	5.70%
   Bookkeeping	CA	Fall 2010 FT	80	1.3%	1.3%

   (Bookkeeping Program Review Data Jan. 2014)

   10.Students seat cost

   N/a.

   11. Cost of duplicate or redundant courses, programs or services

   N/A

   12. Students' satisfaction rate

   42.9% surveyed
   http://www.comfsm.fm/irp/Data_Center/Surveys/Student_Satisfaction_Survey/ByMajor/CA/StudentSatisfactionSurveySummary_Bookkeeping_CA.pdf)

   ¹The numbers are different from IRPO and OAR.

   13. Alumni data

   Silbanuz, Maylilanda	Spring 2012
   Pelep, Aileen	Fall 2012
   John, Erica Lynn	Spring 2013
   Lainos, Andrea	Summer 2013
   Rosario, Stephanie	Summer 2013
   Setina, Lorenzo	Summer 2013
   Pelep, Amanda	Fall 2013
   Rudolph, Mailynn	Fall 2013
   William, Madleen	Fall 2013

   14. Employment data and employer feedback (employer survey)

   No Data

   14.Program added or cancelled at nearby regional institutions (PCC, GCC, Hawaii schools, UOG, CMI, NMC)

   Kapiolani Community College, HI

   COA in Accounting-Entry-level bookkeepers/assistant bookkeepers, accounts payable clerk, accounts receivable clerk, inventory clerk, payroll clerk, tax accounting clerk, cost accounting clerk, property management accounting clerk, tax services associate, tax preparer, small business office manager, small business accountant/information technology manager. 30 credits KCC data 06/05/2014
   (http://www.kapiolani.hawaii.edu/wp-content/uploads/2013/11/2014-2015programs.pdf)

   Palau Community College

   Certificate of Completion (CC) in Bookkeeping is a college credential awarded to students who have successfully completed designated technical, occupational, or professional education credit sequences that provide them with entry-level skills or job upgrading. These course sequences (no general education course requirements) shall be at least 16 credit hours, but may not exceed 24 credit hours. Students must earn a GPA of 2.0 (C) or better for all courses required for the certificate. There are no graduation exercises accompanying the award.

   PCC data on 6/6/2014 (http://pcc.palau.edu/academics/certificates/)

   15. Transfer Rate

   No Data

10. Analysis and Recommendation

    Finding
    This section provides discussion of information discovered as a result of the evaluation such as problems or concerns with the program and what part of the program is working well and meeting expectation.

    1. PSLO #1: Assessment based on BK 095, BK096, and BU100
       
       • BK095-65 out of 101 students or 64% passed with a "C" or better.
       • BK096-14 out of 22 students or 64% passed with a “C” or better.
         
         • In summary, only 64% of those enrolled for these two courses successfully rated 70% or better, falling short of 6% in meeting our target.
       • BU100-In Fall 2012, all four students enrolled didn’t meet ratings SLO#2 criteria.
         
         • Assessment of those enrolled for Fall 2012 should be inconclusive due to advisement or enrollment oversight.
         • In summary of summer 2013, seven (7) out of eight (8) students passed with a rating of 3 or better or 88% of those enrolled successfully met target with ratings of 3 or better.
    2. PSLO#4: Assessment based on ESL/BU 095 and ESL/BU 096
       
       • 19 out of 24 students or 79% passed with a "C" or better.
       • 13 out of 22 students or 72% passed with a "C" or better.

       (Bookkeeping PAS for 2012-2013)

    3. Statistics might be inaccurate because students enrolled in courses shared by both programs can either be Bookkeeping or Secretarial Science majors.

    Recommendation:

    This section provides recommendations from the program on what to do to improve or enhance the quality of program and course learning outcomes as well as program goals and objectives. This section should also include suggestions that describe how the program might be able to create opportunities for a better program in the future. Some examples are exploring alternate delivery mechanisms, forming external partnerships, or realigning with other programs.

    1. Recommendations for Program
       
       • BK095-Mandatory tutorial sessions for those doing below 70% and incorporated into the course and for services to be made available; midterm and final projects should be divided into three sections to include a post-midterm project allowing for more practice.
       • BK096-Since the concepts of accounting remain the same although for a different type of business and form of organization, a pre-test should be administered (Post-test BK095) and pre-midterm project should be assigned for reinforcement of concepts previously learned in BK095.
       • BU100-careful and proper student advising must be done to make sure that prerequisites are met prior to enrollment; student should be advised to take no more than 3 credits along with this course to avoid conflict of scheduling and fulfillment of practicum hours; and course modification is necessary to update SLOs.
       • ESL/BU 095/096-Need to incorporate more vocabulary and grammar exercises to upgrade skills needed to convey business concepts.
         • Course modification and change of textbook to match reading level of students
    2. Recommendations for students:
       
       • BK095-Attend mandatory tutorial sessions, if needed.
       • BU100-Meet advisors for proper successive course placement
         • Take BU100 alone or with just one more course to avoid conflict of scheduling

         (Bookkeeping PAS for 2012-2013)

    3. It is strongly recommended that the Bookkeeping merge with the Secretarial Science program due to the following:
       
       • PLOs are similar
       • Utilize same faculty/facilities
       • Courses for the two programs are the same except for the computer classes, math and entrepreneurship class.
       • The BU 098 can be used as the math course so can delete MS 095, add ESL 089 in order for students to be able to take CA100, and keep BU 097.
       • The ESL 089 will help prepare the students for the COMET.
       • The CA100 course is more suited than CA 095 since it offers more activities and exercises that will facilitate the student understanding of computer applications.
       • The CA100 will also decrease the number of required courses should the students transfer to degree programs.
    4. The new proposed name is Administrative Professional Program and will have the following courses for a total of 35 credits.
       
       • BK 095/096 (6)
       • BU 095 (3)
       • BU 097 (3)
       • BU 098 (3)
       • BU100 (3)
       • CA100 (3)
       • ESL 089 (3)
       • ESL/BU 095/096 (8)
       • SS100 (3)
    5. Strongly recommended that existing PLOs and SLOs are amended to reflect the changes in the merged program and to be assessable.

Form is newly revised. Previous Program Reviews are available at
http://wiki.comfsm.fm/Academic_Programs
Micronesian Studies is a very good example. Program review checklist is on the next page.

Challenges/Recommendations encountered during program review process:


• No data available and had to request from OAR or IRPO
• Data not consistent between OAR and IRPO-e.g. Graduation rates
• Most data based on system wide instead of campus. e.g. retention/persistence/average/graduation rate
• Shouldn't % add up to 100% on tables? e.g. Course completion rates?
• It would be easier in the future for program supervisors to have Report or View access to SIS for this important review. Then we can generate our own campus/program data.