ESL-050 Technical English

Course Description

This course is designed to upgrade the English skills of students to a level appropriate for vocational employment.

This course also meets General Education Goals #(s) 1.2, 2.1, 3.2, and 5.2 of General Education Program

A. PROGRAM LEARNING OUTCOMES (PLOs):
The student will be able to:
1.2 Make a clear, well organized verbal presentation

Demonstrate the ability of independent thought and expression.

3.2 Present and interpret numeric information
5.2 Demonstrate professionalism, interpersonal skills, teamwork, leadership and decision making skills

B. STUDENT LEARNING OUTCOMES (SLOs): GENERAL
The student will be able to:
1.   Demonstrate listening and speaking by following directions, responding appropriately, talking with co-workers, managers and customers and making verbal presentations.
2.   Write in the form of listing, outlining and summarizing technical operations and answering written questions as well as prioritizing and sequencing tasks to be done.
3.   Read instructions, directions, manuals, job postings, tests, quizzes, charts and graphs, as well as textbooks and homework assignments.

SLO	PLO1.2	PLO2.1	PLO3.2	PLO5.2
1		I
2	I	I	I	I
3	I	I	I	I

I = Introduced
D = Demonstrated
M =- Mastered

C. STUDENT LEARNING OUTCOMES (SLOs): SPECIFIC
The student will be able to:
General SLO 1. Demonstrate listening and speaking by following directions, responding appropriately, talking with co-workers, managers and customers.

   Student Learning Outcomes                                                           Assessment Strategies
1.1. Respond to customer complaints                                         Situations given in a quiz
1.2. Ask for information for a telephone message                       In class activity
1.3. Verbally problem solve with co-workers and supervisors    In class role playing
1.4. Demonstrate ability to follow verbal instructions                 In class role playing

General SLO 2. Write in the form of listing, outlining, summarizing technical operations and answering questions as well as prioritizing and sequencing tasks to be done.

   Student Learning Outcomes                                                           Assessment Strategies
2.1 List common questions people ask at worksite                          Quiz
2.2 Choose appropriate verb tenses in activities                              Graded Worksheet
2.3 Write a job description and match to pictures showing job       In class book activity

2.4 Prioritize multiple jobs when given multiple tasks	Quiz
2.5 List appropriate and expected workplace behavior	Graded worksheet

General SLO 3. Read instructions, directions, manuals, job postings, tests, quizzes, charts
and graphs as well as textbooks and homework assignments.

Student Learning Outcomes	Assessment Strategies
3.1 Identify and follow common industry signage (hazard, emergency information signs and fire signs)	In- class book activity
3.2 Choose correct definitions to vocabulary directly related to area of specialty	Assignments and quizzes
3.3 Match job advertisements and job qualifications	In class activity and quizzes

D. COURSE CONTENT
      1. Effective workplace communication
      2. The workplace
      3. Time management
     4. Customer service
      5. Working with people

E. METHODS OF INSTRUCTION
      1. Lecture
      2. Completion of Assignments
      3. Classroom, pairs, and group discussions
      4. Dialogs and individual presentations

F. REQUIRED TEXT(S) AND COURSE MATERIALS
Brod, Shirley, et al. English ASAP: Connecting English to the Workplace Student Book 4
and Workbook 4 Steck-Vaughn, 2000 (or most recent edition).

G. REFERENCE MATERIALS
None

H. INSTRUCTIONAL COSTS
None

I. EVALUATION
None

J. CREDIT BY EXAMINATION
None

College of Micronesia - FSM

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ESL-050 Technical English

Course Description