BU-095 Filing, Office Procedures

Course title: BU 095 Office Procedures

Campus: CTEC, Kosrae, Chuuk, Yap

Initiator: Joyce Roby and Debra Perman

Date: 10/15/2018

Course description

The course is designed to have students demonstrate proficiency in general office procedures including proper communication within the internal and external business environment; the proper use of office machines; the use of office support functions such as work priority schedules, meeting plans, and travel arrangements; and the ability to select and use an appropriate filing system.

Hours per Week

No. of Weeks

Total Hours

Semester Credits

Lecture

3

x

16

x

48

=

3

Laboratory

x

x

=

Lecture / Lab

x

x

=

Workshop

x

x

=

Total Semester

Credits

3

PSLO#

Program

2. Demonstrate general computer competence and information technology literacy,

3. Demonstrate proper office procedures and management techniques.

6. File documents properly and use common office machines.

Secretarial Science

[X]

1. Effective oral communication: capacity to deliver prepared, purposeful presentations designed to increase knowledge, to foster understanding, or to promote change in the listeners’ attitudes, values, beliefs, or behaviors.

[X]

2. Effective written communication: development and expression of ideas in writing through work in many genres and styles, utilizing different writing technologies, and mixing texts, data, and images through iterative experiences across the curriculum.

[X]

3. Critical thinking: a habit of mind characterized by the comprehensive exploration of issues, ideas, artifacts, and events before accepting or formulating an opinion or conclusion.

[X]

4. Problem solving: capacity to design, evaluate, and implement a strategy to answer an open-ended question or achieve a desired goal.

[ ]

5. Intercultural knowledge and competence: a set of cognitive, affective, and behavioral skills and characteristics that support effective and appropriate interaction in a variety of cultural contexts.

[X]

6. Information literacy: the ability to know when there is a need for information, to be able to identify, locate, evaluate, and effectively and responsibly use and share that information for the problem at hand.

[ ]

7. Foundations and skills for life-long learning : purposeful learning activity, undertaken on an ongoing basis with the aim of improving knowledge, skills, and competence.

[ ]

8. Quantitative Reasoning: ability to reason and solve quantitative problems from a wide array of authentic contexts and everyday life situations; comprehends and can create sophisticated arguments supported by quantitative evidence and can clearly communicate those arguments in a variety of formats.

CSLO (General) 1: Describe the office workplace and its environment.

Student Learning Outcome (specific)

ISLO

PSLO

Assessment Strategies

1.1 Identify career opportunities in the office fields.

1,2,3,
4,6*

2,3,5,
6

Short answer questions and team assignments/projects used to assess the CSLOs 1.1 to 1.2.

A rubric is used to assess the student’s competence in the office workplace and its environment. (CSLOs 1.2.1 to 1.2.2)

1.2 Define the skills and knowledge needed to succeed in the office

1.3 Describe ways to work effectively with internal and external teams.

1.4 Demonstrate how to be effective with office visitors

CSLO (General) 2: Identify techniques for being productive in the office.

Student Learning Outcomes (specific)

ISLO

PSLO

Assessment Strategies

2.1 Explain why managing stress and time is important in the workplace.

1,2,3,
4,6

2,3,5,
6

Short answer questions and team assignments/projects used to assess the CSLOs 2.1 to 2.2.

A rubric is used to assess the student’s application of techniques for productivity in the office. (CSLO s2.2 to 2.2.1)

2.2 Apply appropriate coping techniques to minimize negative stress.

2.2.1 Establish time and stress management action plans.

CSLO (General) 3: Identify and explain ethical behavior in the workplace.

Student Learning Outcomes (specific)

ISLO

PSLO

Assessment Strategies

3.1 Identify the characteristics of an ethical organization.

1,2,3,
4,6

2,3,5,
6

Short answer questions and team assignments/projects used to assess the CSLOs 2.1 to 2.2.

A rubric is used to assess the student’s application of techniques for productivity in the office. (CSLO s2.2 to 2.2.1)

3.2 Identify the characteristics of an ethical office professional.

CSLO (General) 4: Use office machines, such as computers, fax, calculators, copy machines, and telephones.

Student Learning Outcomes (specific)

ISLO

PSLO

Assessment Strategies

4.1 Use software applications in performing tasks on the computer.

1,2,3,
4,6

2,3,5,
6

Computer lab assignment, Short answer questions and class presentation is used to assess the CSLO 4.1-4.3.

A rubric is used to assess students ability to demonstrate their knowledge of using application softwares in performing tasks on the computer and how to take care of office machines. (CSLOs 4.1 to 4.2)

4.2 Describe how to care for office machines.

4.3 Identify the types of copiers and fax machines available and explain the features available on them.

CSLO (General) 5: Relate to others effectively inside and outside the organization by written or oral communication.

Student Learning Outcomes (specific)

ISLO

PSLO

Assessment Strategies

5.1 Explain and use effective communication practices

1,2,3,
4,6

2,3,5,
6

Short answer questions, Computer lab assignment/presentations used to assess the CSLOs 5.1 to 5.4.

A rubric is used to assess students ability to demonstrate skills in communication practices, oral presentation, and use of proper telephone techniques. (CSLOs 5.1 and 5.3)

5.1.1 Apply effective writing principles when composing e-mail, memorandums, letters, and reports.

5.1.2 Prepare and deliver oral presentations.

5.2 Explain how telecommunication affects the way information is transmitted.

5.3 Identify telecommunication equipment and services.

5.3.1 Develop and use proper telephone techniques.

5.4 Identify mail classification/services and process outgoing and incoming mail.

CSLO (General) 6: Set up and control a suitable filing system.

Student Learning Outcomes (specific)

ISLO

PSLO

Assessment Strategies

6.1 Use filing rules.

1,2,3,
4,6

2,3,5,
6

Short answer questions, Computer lab assignment/presentations used to assess the CSLOs 6.1-6.3.

6.2 Identify and use types of paper storage equipment available.

6.3 Determine the types of paper storage equipment available.

CSLO (General) 7: Arrange business trips, meetings, and conferences.

Student Learning Outcomes (specific)

ISLO

PSLO

Assessment Strategies

7.1 Explain the elements of an effective meeting.

1,2,3,
4,6

2,3,5,
6

Short answer questions and Individual projects/presentations used to assess the CSLOs7.1 to 7.2

A rubric is used to assess the student’s competence in making arrangements for business trips, meetings, and conferences.

7.2 Identify and explain electronic meeting alternatives.

7.3 Define the responsibilities of office professionals for meetings and conferences.

7.4 Make travel arrangements and prepare itineraries.

7.5 Describe the duties to be performed while the executive is traveling and when he or she returns and prepares an expense report.

CSLO (General) 8: Prepare financial documents such as invoices, statements, checks and bank statement reconciliations.

Student Learning Outcomes (specific)

ISLO

PSLO

Assessment Strategies

8.1 Describe electronic technology used in the banking industry.

1,2,3,
4,6

2,3,5,
6

Short answer questions and Individual projects/presentations used to assess the CSLOs7.1 to 7.2

A rubric is used to assess the student’s competence in making arrangements for business trips, meetings, and conferences.

8.2 Explain basic financial statements and the various parts of the statements

8.3 Explain payroll and other tax laws.

BU 095 Office Procedures